GardenBot
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Troubleshooting Checklist

Use this checklist before contacting support. It helps resolve the most common GardenBot issues.

1. Check Connection

Many GardenBot features require internet access, including sign-in, cloud sync, AI, subscription checks, restore purchases, feedback submission, and remote configuration.

Try:

  • switching between Wi-Fi and cellular data;
  • disabling VPN or network filters temporarily;
  • opening GardenBot again after the connection is stable.

Related help: Account and Sign-In Help, AI Identification and Chat, and Subscriptions and Billing.

2. Update GardenBot

Open the App Store and check whether a GardenBot update is available. Some features may require a current app version, especially when GardenBot shows an update message.

3. Restart the App

Close GardenBot from the app switcher and open it again. Wait for startup checks to finish, including plan verification and sync.

4. Check Permissions

In iOS Settings, check GardenBot permissions for:

  • Camera;
  • Photos;
  • Notifications;
  • Background App Refresh, where available.

Permission issues can affect plant photos, AI identification, chat image attachments, feedback images, and reminders.

5. Restore Purchases

If Pro access is missing:

  1. Open GardenBot > Settings.
  2. Tap Restore purchases.
  3. Keep the app online while it checks your subscription.

If Apple shows the subscription as active but GardenBot does not, contact support.

Related help: Subscriptions and Billing.

6. Check Account State

If data is missing:

  • confirm you are signed in with the same Apple, Google, or email account;
  • remember that guest accounts may not restore across devices;
  • wait for sync to finish;
  • check whether you recently imported guest data into an existing account.

Related help: Account and Sign-In Help and Privacy, Data, and Account Deletion.

7. Check AI Availability

If AI does not work:

  • confirm the device is online;
  • check whether you reached the daily AI limit;
  • try again later if the app says AI is temporarily unavailable;
  • upgrade or restore Pro if the app says the feature is limited by plan;
  • try a clearer photo for identification.

Related help: AI Identification and Chat and Photos, Camera, and Permissions.

8. Check Reminder Settings

If reminders do not arrive:

  • enable notifications in iOS Settings;
  • enable Daily reminders in GardenBot;
  • check the plant’s notification setting;
  • check Focus modes and notification summary;
  • confirm device time and timezone are correct.

Related help: Plant Care, Reminders, and Notifications.

9. Check Camera and Photos

If a plant photo, AI identification photo, chat image, or feedback attachment does not work:

  • confirm Camera and Photos permissions in iOS Settings;
  • try a smaller or clearer image;
  • avoid screenshots or photos that contain sensitive information unless needed for support;
  • retry while online.

Related help: Photos, Camera, and Permissions.

10. Send a Good Bug Report

When contacting support, include:

  • app version and build number;
  • iOS version;
  • iPhone model;
  • sign-in method;
  • exact screen or action;
  • exact error message;
  • whether the issue repeats;
  • screenshots or recordings if safe to share.

You can find the app version in GardenBot under Settings > Version. Long-press the version row to copy it.

11. Use In-App Feedback

The preferred way to report app issues is GardenBot > Settings > Send feedback. In-app feedback can include app version, device details, screen context, and optional images, which helps support investigate faster.

Use the closest feedback category:

  • bug;
  • incorrect AI result;
  • feature request;
  • usability;
  • account;
  • other.

You can also report an incorrect AI identification result or chat response from the relevant AI screen when that option is shown.

Contact support: Contact GardenBot

For privacy or deletion issues, use Privacy, Data, and Account Deletion. For general help topics, start at Help & Resources.